Refund policy
1. Right of Withdrawal
Exclusion of the Right of Withdrawal:
According to § 312g (2) No. 1 of the German Civil Code (BGB), there is no right of withdrawal for contracts regarding the supply of goods that are not pre-manufactured and whose production is determined by an individual choice or specification by the consumer, or which are clearly personalized to the consumer’s needs.
As our products are custom-made upon order, withdrawal is generally excluded.
If a right of withdrawal exceptionally applies (e.g. for standard products), the statutory 14-day withdrawal period applies from the day the goods are received.
Non-Refundable Items:
- Special orders, custom items, and made-to-order products are not eligible for refunds, store credit, or exchanges.
- Special orders and custom items may be canceled within 24 hours of payment, subject to a 5% cancellation fee.
Refund:
- Upon receiving and inspecting the returned item, we will issue a refund if all conditions are met. Items that show signs of use, damage, or incomplete packaging will not qualify for refund excluded shipping costs.
2. Warranty & Liability
2.1 Warranty
The statutory warranty rights apply.
If you have any complaints or defect claims, please contact us at: info@la-fam.com
- We warrant that the goods will be free from defects in materials and workmanship for a period of 24 months from the date of delivery.
- If you are a business, the warranty period is limited to 12 months from the date of delivery.
- For used products (vintage treasures as shown in shop) the period is one year from the date of delivery.
2.2 Liability
Our liability is limited to the repair or replacement of defective goods. We will not be liable for any indirect, consequential, or special damages, including loss of profits, revenue, or data. The above limitations do not apply in cases of intent or gross negligence, injury to life, body, or health, or any other liability that cannot be excluded or limited by applicable law.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper performance of the contract and on which the customer may regularly rely (cardinal obligations), our liability is limited to the foreseeable, typical damage.
Except vintage treasures - they show traces of use.
2.3 Reporting Damages:
Upon receiving your order, please inspect your items immediately. Any damages must be reported within 24 hours of delivery to qualify for a claim. Claims made after this period will not be accepted.
3. Customer Responsibility:
- Customers are responsible for inspecting their purchases and reporting any issues within the specified time frame.
- Items eligible for return must include the original receipt, be in their original, unused condition and be returned with intact packaging.
- The cost of return shipping, including insurance for safe transport, is the customer’s responsibility. Any damage incurred during return shipping will void the eligibility for exchange or refund.
4. Instructions for Returns:
To initiate a return or report damages, contact us at info@la-fam.com within the specified timeframe. You will receive return authorization and detailed instructions on how to proceed. Unauthorized returns will not be accepted.