terms & conditions
1. Scope
These Terms and Conditions (T&Cs) apply to all orders placed through the lafam online shop (www.la-fam.com) by consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
2. Contracting Party
The purchase contract is concluded with:
lafam substance UG (haftungsbeschränkt)
Gutbrodstrasse 82
70193 Stuttgart
3. Conclusion of Contract
These Terms and Conditions govern the sale of furniture and related services by lafam substance UG (haftungsbeschränkt) (“lafam”, “us”, “we”, “our”) to consumers and businesses (“customer”, “you”, “your”).
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
By clicking the “Buy now” button, you submit a binding order for the items in your shopping cart. By placing an order with us, you agree to be bound by these Terms.
The contract is concluded in English. Our communications with you will be conducted in English unless otherwise agreed.
4. Prices and Shipping Costs
All prices are inclusive of statutory VAT and other applicable taxes but exclusive of delivery charges unless stated otherwise.
All shipping costs are shown separately during the order process.
5. Delivery
Delivery is available within Germany (and other EU countries if offered).
Since our products are individually made to order, delivery times may vary. The estimated delivery time is stated in each product description.
6. Payment
The following payment methods are available:
Bank transfer (prepayment)
- PayPal
- Credit card
- Other payment options as indicated in the shop
The invoice amount is due immediately upon order.
7. Retention of Title
The goods remain our property until full payment has been received.
8. Right of Withdrawal
Exclusion of the Right of Withdrawal:
According to § 312g (2) No. 1 of the German Civil Code (BGB), there is no right of withdrawal for contracts regarding the supply of goods that are not pre-manufactured and whose production is determined by an individual choice or specification by the consumer, or which are clearly personalized to the consumer’s needs.
As our products are custom-made upon order, withdrawal is generally excluded.
If a right of withdrawal exceptionally applies (e.g. for standard products), the statutory 14-day withdrawal period applies from the day the goods are received.
Non-Refundable Items:
- Special orders, custom items, and made-to-order products are not eligible for refunds, store credit, or exchanges.
- Special orders and custom items may be canceled within 24 hours of payment, subject to a 5% cancellation fee.
Store Credit and Exchange Conditions:
- Upon receiving and inspecting the returned item, we will issue store credit or an exchange if all conditions are met. Items that show signs of use, damage, or incomplete packaging will not qualify for store credit or exchange and will be returned to the customer at their expense.
9. Warranty & Liability
9.1 Warranty
The statutory warranty rights apply.
If you have any complaints or defect claims, please contact us at: info@la-fam.com
- We warrant that the goods will be free from defects in materials and workmanship for a period of 24 months from the date of delivery.
- If you are a business, the warranty period is limited to 12 months from the date of delivery.
- For used products (vintage treasures as shown in shop) the period is one year from the date of delivery.
9.2 Liability
Our liability is limited to the repair or replacement of defective goods. We will not be liable for any indirect, consequential, or special damages, including loss of profits, revenue, or data. The above limitations do not apply in cases of intent or gross negligence, injury to life, body, or health, or any other liability that cannot be excluded or limited by applicable law.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper performance of the contract and on which the customer may regularly rely (cardinal obligations), our liability is limited to the foreseeable, typical damage.
Except vintage treasures - they show traces of use.
9.3 Reporting Damages:
Upon receiving your order, please inspect your items immediately. Any damages must be reported within 24 hours of delivery to qualify for a claim. Claims made after this period will not be accepted.
10. Customer Responsibility:
- Customers are responsible for inspecting their purchases and reporting any issues within the specified time frame.
- Items eligible for return must include the original receipt, be in their original, unused condition and be returned with intact packaging.
- The cost of return shipping, including insurance for safe transport, is the customer’s responsibility. Any damage incurred during return shipping will void the eligibility for store credit or exchange.
11. Instructions for Returns:
To initiate a return or report damages, contact us at info@la-fam.com within the specified timeframe. You will receive return authorization and detailed instructions on how to proceed. Unauthorized returns will not be accepted.
12. Data Protection
We will process your personal data in accordance with our Privacy Policy, which is available on our website. By placing an order, you consent to the processing of your personal data for the purposes of fulfilling your order and other purposes as set out in our Privacy Policy.
13. Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If any provision of these Terms and Conditions is found invalid, the validity of the remaining provisions shall remain unaffected.
CONTACT INFORMATION
lafam substance UG (haftungsbeschränkt)
Gutbrodstrasse 82
70193 Stuttgart
mail: info@la-fam.com